Frequently asked questions
What types of jewelry does Zaarva offer?
Zaarva specializes in a curated selection of exquisite jewelry pieces, including necklaces, earrings, and sets that blend traditional artistry with modern luxury. Each piece is designed to enhance your style while telling a story of sophistication and grace.
How can I place an order?
You can place your order directly on our website: www.zaarva.in
Simply:
- Browse our collection
- Add your favourites to cart
- Proceed to checkout
You can also place your order through WhatsApp too.
Message us on WhatsApp: +91-8138926650. Our team will assist you with the order and payment.
How can I ensure the quality of the jewelry I purchase?
At Zaarva, we prioritize quality and craftsmanship. Each jewelry piece undergoes rigorous quality checks to ensure it meets our high standards. Additionally, we encourage customers to reach out to our Customer Service team if they have any concerns regarding the quality of the product received.
What is the shipping policy for orders placed at Zaarva?
Orders are shipped usually within the next day through registered courier companies or speed post, depending on whether the order is domestic or international. While we strive to meet these timelines, we are not
liable for delays caused by courier companies or postal authorities.
Normal shipping takes 3-6 days across India. International delivery times will vary based on customs clearance and import formalities.
Do you ship across India?
Yes, we ship to all locations across India. International shipping will be added soon.
What payment methods do you accept?
We accept all Debit/Credit cards, UPI, Net banking, Wallets, and other secure online payment options. Our payment gateway is secure and is powered by Razorpay.
Do you accept Cash on Delivery?
No. We do not offer Cash on Delivery services.
What is the cancellation policy for orders?
Cancellations can be requested within 24 hours days of placing an order, provided the order has not been communicated to vendors for shipping. In case of cancellations, reach out to our team at +91-8138926650 or zaarvaretail@gmail.com for assistance.
How do I report a damaged or defective item?
If you receive a damaged or defective item, please report it to our Customer Service team within 2 days of receipt. We will investigate the issue and determine the appropriate course of action based on our findings.
Please record a clear, continuous opening video of the sealed parcel and product for any return or exchange request. Return requests without video will not be accepted.
What is the process for returns?
- Returns are accepted only in case of damage on arrival, defect, or wrong product.
- Please record a clear, continuous opening video of the sealed parcel and product for any return or exchange request.
- Return requests without accompanying video will not be accepted.
What is the process for refunds?
If a refund is approved, it typically takes 9-15 days for the amount to be processed back to the customer, from the date of approval. Refunds are subject to our policies regarding cancellations and product quality.
Can I return a product if it does not meet my expectations?
If the product received does not match what was shown on the site or does not meet your expectations, please contact our Customer Service team within 2 days of receiving the product. We will review your complaint and take appropriate action on a case-by-case basis.
In case of a complaint/return, reach out to our team at +91-8138926650 or zaarvaretail@gmail.com for assistance.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email/WhatsApp. You may also use the link on our home page to track your shipment.
How can I contact Zaarva for further inquiries?
You can reach us via phone at +91-8138926650 or email us at
zaarvaretail@gmail.com. Our Customer Service team is available to assist you
with any questions or concerns you may have.
